1. Dealer Signs Up
2. Appoint Compliance Officer and give dealer a list of what documents are required:
- Sample of printed paperwork for Finance, Cash and Lease deals
- A copy of current written policies and procedures including but not limited to:
E-Mail addresses for key people
Employee Manual
Desking Policies and Procedures
Finance Process (Sample menu, if any)
DMS provider - Store #
List of Vendors in each department
Employee List of each department
Deal Jacket Checklist
Current IT company / contact
Company / contact web designer
Customer Service marketing programs
3. Physical Full Site Inspection
4. Risk Assessment Analysis
5. Build Policies and Procedures Manual
6. Manual review meeting with Senior Management
7. Dealer Sign Off / Acceptance Manual
8. One on One Training with Compliance Officer
9. Train Dealership Staff
10. Begin Documentation Program
11. Implement Policies and Procedures
12. On Going Monthly New Employee Training by Dealership Development
13. Full physical Audit Review the first (3) months of program
14. Bi-Monthly Full Physical Audit after initial (3) months
15. Quarterly Senior Management Program Review
16. Annual refresher training of all dealership personnel by Dealership Development
17. New Legislation updates as needed
|
